You can request Core Fax through this request form linked here.

Open a web browser and visit the Core Fax login page to prompt Single Sign-On in order to access Core Fax.

If you need help, please contact the IT Service Center at 413-545-9400, option 1, or open a support case using this Submit Help Request link here.

Self-Paced User Training

• Core Fax Overview

  • This video explains quickly how to use the Core Fax Web Client Interface. 

• • • OpenText Core Fax - How to Send a Fax Using the Web Client Interface (1:45 minutes)

• Core Fax User Training Videos

• • This video explains quickly how to send a fax through the web client phone book

• • • OpenText Core Fax – Using the Web Client Phone Book to Send Faxes to your Contact Lists (2:08 minutes)

• Core Fax User Training Photos

  • How to Send Faxes from Your Computer, linked here.

  • How to View, Download, Print, or Forward Faxes:

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    • Alternate Text: Visual of received fax within Core Fax from the Inbound History section with a top bar featuring buttons that say Download, Forward, Delete, and More Actions. A grey bubble points to the buttons explaining the actions of each. Top of the example fax shows date, names, phone numbers, and emails from example people.

  • How to Check Status or Resubmit Fax:

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    • Alternate Text: Visual of an example fax history listing within Core Fax from the Outbound History section with a top bar featuring buttons that say Resubmit, Delete, and More Actions. A grey bubble points to an example error and says "hover on error to see reason" and an alert that says "cannot reach destination."