You can request XM (XMedius) through this request form linked here.

Open a web browser and visit the login page - https://login.xmedius.com/umassamherst - to prompt Single Sign-On in order to access XM.

If you need help, please contact the IT Service Center at 413-545-9400, option 1, or open a support case using this Submit Help Request link here.

Self-Paced User Training

• XM Fax Client Overview

  • This video explains quickly how to use the XM Fax Web Client. 

• • • XM Fax Web Client - Overview (13:24 minutes)

• XM Fax User Training Videos

• • These videos are intended for users explaining the most common features. 

• • XM Fax Web Client—primary and fastest way to login and fax 

• • • XM Fax Web Client - Viewing a Fax (4:24)

• • • XM Fax Web Client - Address Book (2:05)

• • • XM Fax Web Client - Sending a Fax (2:32)

    • XM Fax Web Client - Status and Resubmit (1:44)

• XM Fax User Training Photos

  • How to Send Faxes from Your Computer, linked here.

  • How to View, Download, Print, or Forward Faxes:

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    • Alternate Text: Visual of received fax within XMedius from the Inbound History section with a top bar featuring buttons that say Download, Forward, Delete, and More Actions. A grey bubble points to the buttons explaining the actions of each. Top of the example fax shows date, names, phone numbers, and emails from example people.

  • How to Check Status or Resubmit Fax:

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    • Alternate Text: Visual of an example fax history listing within XMedius from the Outbound History section with a top bar featuring buttons that say Resubmit, Delete, and More Actions. A grey bubble points to an example error and says "hover on error to see reason" and an alert that says "cannot reach destination."

  • Where to Enter Fax Number, Attach Files, and Submit

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    • Alternate Text: The New Fax button is highlighted in a red square on the lefthand side of the display, and a second column shows the options for sending a new fax. At the top is a bar where Submit is highlighted in another red square, next to a Preview Button. Below is an area to fill in a Cover Sheet with the style, subject, and comment areas. At the bottom is an Attachments area, also highlighted with a red square and a grey bubble which says "Enter Fax Number, Attach files, and Submit." An example attachment is listed above a drag and drop area for attachments to be added directly, or a browse option to search the folders of your device.