Students who have been admitted to the University, incoming undergraduate and graduate students, faculty, and staff can activate their accounts online or in person:
Click the Password Help link on the SPIRE Login page (at right, under IT Accounts) to retrieve your NetID or password. Or, you can stop by the IT Service Desk or the Learning Commons & Technical Support Desk (Lower level of the W.E.B. Du Bois Library) with a picture ID.
UMass Amherst IT emails new account information to your non-UMass email address. Graduate and undergraduate students receive an email shorty after their application is processed.
You'll need this information to activate your account online: on the SPIRE Login page, click Activate Your Account under IT Accounts
(right side of the page), then follow the prompts on the screen.
Your NetID is reserved for two years after you leave the University.
Returning students will receive an email at their non-UMass email address with a temporary password and can re-activate their accounts on SPIRE Login page (at right, under IT Accounts).
If you are returning after two years or longer, you will receive a new NetID at your non-UMass email address
Faculty and staff receive their NetID and initial password via email or regular mail shortly after they become University employees, and can use this information to activate their accounts online. On the SPIRE Login page, click Activate Your Account under IT Accounts (right side of the page).
Note: If you have not received your account information from UMass Amherst IT, please contact the IT Service Desk.