Important: UMass Amherst will be transitioning from iClicker to Top Hat beginning April 2026. Current users can continue using the iClicker platform until support ends on May 31, 2026. To get started with Top Hat, please see Getting Started with Top Hat for Instructors.

Sync your roster from Canvas to iClicker Cloud

After integrating iClicker Cloud with your Canvas course via the RGS method, you must sync your roster. This must be done before you can sync your iClicker Cloud course with your Canvas gradebook.

1. Log in to the iClicker Cloud instructor website with your Instructor Email and Password. The Courses page will open.
2. Select the course that you would like to sync the roster. The Class History page will open.
3. On the left-side menu, select People. The People page will open.
4. Select the Sync Roster button. The ‘Syncing with Canvas’ process will start.
5. When the roster sync has been completed, a Sync Complete confirmation message will appear.

Note: If some students did not sync, a summary of successful syncs and a section describing action that you or your students may need to take to successfully sync the rest of your class will appear.

If you need to take action to get some students to sync, use the View Details links to see which students need help and what they need to do to fix their situation. Students may need to update their iClicker profile to use the email address that matches their Canvas account. If the student has created multiple accounts and needs assistance, please have them contact iClicker Support.

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Sync your grades from iClicker Cloud to Canvas

Once you have integrated iClicker Cloud with your Canvas course and synced your roster, you can sync your Canvas grades at any time from the iClicker Cloud gradebook.

About the Grade Sync column

When your integration is active, the Grade Sync column will appear in your iClicker Cloud gradebook. This column displays icons to indicate the grade sync status for each student. When viewing these icons in your iClicker Cloud gradebook, you can move your cursor over each icon to view a longer explanation.

• A dash indicates that the student has not been synced yet.
• A white circle outlined in gray indicates that the student was not found in the Canvas roster.
  This student may need to update their iClicker profile or may have dropped your course in SPIRE.
• A green circle indicates that your student’s grades have successfully been synced.
• A yellow triangle with a white exclamation mark indicates that the student’s grades have not been synced due to an error.