There are two types of sources of support shared on this page:
UMass: IDEAS Resources for Instructors
This section holds resources created in-house by the UMass IDEAS team to support you with Canvas.
Canvas: Support for Instructors and Students
This section holds resources and contact information for Canvas, from Canvas.
If you are an instructor looking for Canvas tutorials and webinars, hoping to see some sample Canvas courses, please see our Canvas Training and Resources (On-Demand) section.
If you are looking to schedule in-person or online sessions with our consultants, please see our Drop-In and Email Support section.
This course contains a wide variety of resources including a Canvas course checklist, video and written tutorials, sample courses, and access to 24/7 support. The course is "on-demand" meaning that you can access it at any time.
To access this "Canvas Training and Resources" course, you can simply self-enroll by following these steps:
You should now see the Canvas Training and Resources course on your Canvas dashboard.
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The IDEAS team and the Instructional Media Lab are some of the most knowledgeable (and patient) people you will ever meet. Appointments are available in up to 2-hour blocks.
Drop-in support is available on Monday through Friday, 10am to 3pm:
To schedule an appointment, please contact us at instruct@umass.edu.
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The IDEAS team routinely hosts a series of workshops on technology-enhanced pedagogies, new teaching technologies, and how you can design and build your courses in an LMS. Check back often, we're always adding in more ways to engage and learn.
Many of these are on Zoom, so you can join from the comfort of your home or office. If you can’t make a session, or would simply like a refresher of one you’ve already attended, all sessions are recorded and made available to attendees after the workshop is over.
The Canvas LMS itself has a lot of built in support available to you, whether you’re looking for specific information or wanting to speak to someone.
Click the link below if you are an instructor looking for detailed, step-by-step written documentations to design and build your course on Canvas.
How do I get help with Canvas as an instructor?
Direct your students to the link below if they are looking for tutorials and/or written documentation to help them navigate courses on Canvas.
How do I get help with Canvas as a student?
More ways to contact Canvas are listed below.