When I try to open an Adobe desktop application, I get a warning message that my subscription has expired and prompts me to renew my subscription at Adobe.com. What should I do?

The image below is an example of the expired subscription warning message.

If you are a faculty or staff member, or an individual with an active GEO-eligible appointment that needs to use Adobe products for instructional or work-related purposes, DO NOT renew your subscription at Adobe.com.

Instead, log in with your NetID and request Adobe products through IT's software license request form to continue using Adobe products. Check the Adobe Creative Cloud service page for updated terms, conditions, and availability of Adobe products under UMass contracts. 

You will receive a confirmation email once your request form has been processed by IT. 

NOTE: Adobe software can be purchased at a discounted price from Adobe's Students and Teachers program by the following:

• Undergraduate students
• Non-GEO graduate students 
• Faculty and staff wishing to use Adobe products for personal use