Download Files From Adobe Creative Cloud and Document Cloud


Adobe Document Cloud is a cloud storage service by Adobe integrated with Acrobat, intended for working with PDFs and e-signatures. Adobe Creative Cloud file storage is a cloud storage service integrated with Adobe creative applications like Photoshop, Illustrator, InDesign, and more.


These online storage options are not officially supported by the university. See instructions below to download your files from Adobe cloud storage. Starting February 1, 2024, Adobe announced they will discontinue the Adobe Creative Cloud desktop synchronization service and the folder and file sharing capabilities of Creative Cloud Synced files. Any files in the Creative Cloud Files local folder will no longer be copied to cloud storage, and files copied to cloud storage will be deleted. UMass Amherst IT strongly recommends that all Adobe users back up content stored in the Adobe Creative Cloud as soon as possible.

Download from Adobe Document Cloud
File list checkboxes in adobe dc
Adobe DC download button
  1. In your web browser, go to documentcloud.adobe.com
  2. Sign in with your Umass Amherst NetID@umass.edu.
    • If prompted to Select Account, click Company or School Account.
  3. Select the files you wish to download.
    • Hover your mouse cursor over a file name, and then use the checkbox which appears to the left of the file to select it. 
    • You may also click the checkbox at the top left of the files list to select all. 
  4. In the upper right of your screen, click the Download button, which looks like a down arrow pointing into a box.
  5. Follow prompts to save the file(s) to your computer.
    • If you selected multiple files, open the downloaded .zip file to extract your files. 

 

 

Download from Adobe Creative Cloud File Storage

The Adobe Creative Cloud desktop app allows you to download files 10 at a time. If you do not have the Creative Cloud desktop app installed, you can also download files individually from the web interface - see instructions below.

Download files using the Adobe Creative Cloud desktop application

  1. Open the Adobe Creative Cloud desktop application.
    Adobe creative cloud desktop app icon
  2. In the Creative Cloud desktop app, in the upper left, click the Files tab.
    Adobe cc desktop app files tab button in upper left
  3. In the Your Files tab, click to select files you want to download. Selected files are outlined in blue.
    • You may select multiple files, but Adobe Creative Cloud only allows you to download 10 files at a time. To select multiple files:
      1. Click the first file.
      2. Hold the Shift key on your keyboard while clicking another file until the number of selected files shown in the upper right is no greater than 10.
      Selecting multiple files in adobe CC desktop app
      Icon showing 10 files selected in adobe cc desktop app
  4. On the right side of the screen, click the three dot menu button, and click Download.
    Download button in adobe cc desktop app

 

 

Download files individually using the Adobe Creative Cloud web interface

  1. In your web browser, go to assets.adobe.com/cloud-documents
  2. Sign in with your UMass Amherst NetID@umass.edu
    1. If prompted to Select Account, click Company or School Account.
  3. On the left side of the window, click the Your files tab.
  4. Select a file to download.
    1. Hover over file previews and click the checkbox in the upper left to select a file.
  5. In the upper right of the window, click the 3 dot menu button and then click Download.

 

 

Download all your synced Lightroom photos and videos to your computer.

In your web browser, visit helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html to learn more about the Adobe Lightroom Downloader app and how to download content from Lightroom online.