SPIRE is the University's secure online student information system. 

IT Service Desk

Ask an expert at the IT Service Desk.

• Submit or view an online help request
• Chat with a consultant
• Email: it@umass.edu (from your UMass email account)
• Call the Service Desk at 413-545-9400 or 5-TECH from on-campus
• Stop by the IT Service Desk located in the Campus Center (8:30 a.m. - 8:00 p.m., Monday - Friday)
• For Extended Support Hours, stop by the Learning Commons on the lower level of the Library.

 

SPIRE Documentation

• Searchable self-help: https://umass.service-now.com/sp

 

University Registrar

• https://www.umass.edu/registrar/
• 413-545-0555
• Registration /Enrolling in Classes: regtrans@registrar.umass.edu
• Transcripts: regtrans@registrar.umass.edu
• Graduation & Diplomas: reggrad@registrar.umass.edu
• Transfer Credit: rectransfer@registrar.umass.edu
• Course & Classroom Management:  rscheduling@registrar.umass.edu

 

Graduate School

• http://www.umass.edu/gradschool/ 
• 413-545-0722
• Graduate Applications & Admissions: gradadm@grad.umass.edu
• Graduate Records: gradrec@grad.umass.edu
• Degree requirements: degreq@grad.umass.edu

 

University+ (Formerly University Without Walls)

• www.umass.edu/uww/
• Records & Registration: regoff@uww.umass.edu |  413-545-3653 
• Academic Programs: academicprograms@uww.umass.edu  |  413-545-0530 

 

Bursar

• http://www.umass.edu/bursar/
• 413-545-2368

 

Financial Aid Services

• http://www.umass.edu/umfa/
• 413-545-0801
• TTY/TDD Access: 413-545-9420

 

Residential Life - Housing Assignment Office

• http://www.umass.edu/living/about 
• 413-545-2100 or 413-545-2101

 

Undergraduate Admissions

• http://www.umass.edu/admissions
• 413-545-0222

 

SPIRE Access and Training

• SPIRE Access Requests for Employees
• spire-training@it.umass.edu