On this page:

• About clearing cache
• Clear cache from desktop browsers
• Clear cache from mobile browsers

About clearing cache

• "Clearing cache" means deleting what's stored in the browser's memory, including files, cookies, and browsing history.
• Clear your browser's cache periodically for security reasons and to improve the performance of SPIRE.
• Be sure to clear your browser cache after any SPIRE upgrade or maintenance.  Otherwise the new versions of SPIRE pages may conflict with cache, resulting in error messages and data entry problems.
• Never store your SPIRE password (or other passwords that protect private data) in your browser.
• Other browsers:  If your browser is not covered by the directions below, use the browser's Help feature to search for "delete browser data."  Follow the directions to delete cache, cookies, and history.

Clear cache from desktop browsers

1. Close ALL other browser windows and tabs

This includes windows and tabs for web based applications that you may use and anything in your taskbar that has the browser logo. Once you are down to just one window with one tab, follow the relevant steps below according to your browser.

2. Windows

For all Windows supported browsers: 

Close ALL other browser windows and tabs. When one window, one tab is open, press [Ctrl]+[Shift]+[Delete].
Mozilla Firefox	In the Clear All History pop-up window, set the Time range to clear to Everything. Select the checkboxes to delete everything except Site Settings. Click Clear Now.
Google Chrome	In the Clear browsing data pop-up window, click Advanced, then set the Time range to All time. Select all checkboxes except Site Settings. Click Clear Data.
Microsoft Edge	Under Clear browsing data, select Browsing history, Download history, Cookies and other website data, Cached images and files, Passwords, and Autofill form data. Click Clear Now.
Internet Explorer 11	Use the Delete Browsing History pop-up window to delete everything except Tracking Protection, ActiveX Filtering and Do Not Track data. Be sure to clear the checkbox next to Preserve Favorites website data. >* IE 11 may require additional cache clearing. See IE 11 Developer Tools below.

 

 

 

3. Macintosh OS X, Safari 10+

Close ALL other browser windows and tabs. When one window, one tab is open, press [Cmd] + [Alt] + [e] to access preferences.
Safari 10+	Go to Safari > Clear History. Choose All History from the Clear dropdown list and click Clear History. OR Go to Safari > Preferences, click the Privacy tab, click Manage Website Data, click Remove All, click Remove Now.

4. Don't skip this step: Completely shut down, quit, exit, close all instances of that browser before attempting to reload SPIRE

Clear cache from mobile browsers

Android	Go to Settings and choose Apps or Application Manager. Swipe to the All tab. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
Chrome for Android	Tap Chrome menu > Settings. Tap (Advanced) Privacy. From the "Time Range" drop-down menu, select All Time. Check Cookies and Site data and Cached Images and Files. Tap Clear data.
Safari for iOS	Open your Settings app. Tap Safari. Tap Clear History and Website Data and confirm. Note: When there’s no history or website data to clear, the setting turns gray (but it may be gray if you have web content restrictions set up under “Content & Privacy Restrictions in Screen Time”)
Chrome for iOS	Tap Chrome menu > Settings. Tap Privacy. Tap Clear Browsing Data. Choose the data type you want to clear. Tap Clear Browsing Data.

 

 

IE 11 Developer Tools

Use the following instructions if the above method for deleting cache is insufficient.

1. Scroll down to select F12 Developer Tools. Alternatively, press the F12 key.
2. Navigate to the Network tab.
3. Click the icons to Clear Cache, Clear Cookies, and Clear All Entries. You can hover over with your mouse to see which ones they are.
4. Give the system about 5 to 10 seconds to complete the task as you will not receive a notification that it is complete. You can then close this browser window. It’s important that you do not open any other Internet Explorer windows during these steps. If you have, be sure to close out ALL windows and tabs.
5. Please be patient after a full F12 cache clear, it will take some time to load pages fully the first time.
6. To close the Developer Tools console you can de-select the option from the tools menu or press the F12 key.