Change Your IT Account Password


If you have forgotten your password or account info, you can reset it or get a reminder using the Password & NetID Help link on the SPIRE login page.

If you require additional assistance, contact the IT Service Desk.


After you change your password in SPIRE, on all of your devices:

Note: If you are a Microsoft Outlook user and are in the CAMPUS Domain, changing your password in SPIRE will also change your IT Active Directory/Outlook account password.

 

Detailed instructions - Change your IT Account Password

Changing your IT Account password applies to everything you log on to using your NetID, including SPIRE, email, Google Workspace at UMass Amherst, Library, Human Resources, and other campus services.

Note: If you are using Microsoft Outlook and calendaring and have your email set up on your tablet or mobile devices, power off your devices (recommended).

  1. Try logging in to SPIRE with your current NetID and password.
    • If you don't know either your NetID or password, click Password & NetID Help below the password field on the SPIRE login page.


  2. Click on the Profile Tile > IT Accounts & Certifications> My IT Accounts.

  3. Click on the account name for the account would like to update, then click Change Password in the upper right. 

  4. Follow the instructions on the page to set your new password.
    See our tips below for help choosing and remembering a strong password.

  5. Click Change IT Password at the bottom of the page to save your changes.
    This changes your password for email, Google Workspace at UMass Amherst, Library, Human Resources, and other campus services.
    • To connect to the eduroam wireless network, you will be prompted to enter your new password and may need to run the JoinNow setup wizard again.
    • Note: If your Outlook and workstation login password has been reset, you will see a message that your AD/Exchange account password has also been changed.

 

Next steps for Outlook users

 

Making & Remembering a Strong Password

See the Password Management page for tips on how to make and remember strong passwords.