Changing your IT Account password applies to everything you log on to using your NetID, including SPIRE, email, Google Workspace at UMass Amherst, Library, Human Resources, and other campus services.

Note: If you are using Microsoft Outlook and calendaring and have your email set up on your tablet or mobile devices, power off your devices (recommended).

1. Try logging in to SPIRE with your current NetID and password.
   
   • If you don't know either your NetID or password, click Password & NetID Help below the password field on the SPIRE login page.
   
   
   
2. Click on the Profile Tile > IT Accounts & Certifications> My IT Accounts.
   
   
3. Click on the account name for the account would like to update, then click Change Password in the upper right. 
   
   
4. Follow the instructions on the page to set your new password.
   See our tips below for help choosing and remembering a strong password.
   
   
5. Click Change IT Password at the bottom of the page to save your changes.
   This changes your password for email, Google Workspace at UMass Amherst, Library, Human Resources, and other campus services.
   
   • To connect to the eduroam wireless network, you will be prompted to enter your new password and may need to run the JoinNow setup wizard again.
   • Note: If your Outlook and workstation login password has been reset, you will see a message that your AD/Exchange account password has also been changed.

• Confirm that you can log in to Outlook with the new password at https://outlook.office365.com/mail/
• Turn your mobile devices on one by one and change the password for the email account as prompted.
• Check any old or hand-me-down devices that still have the account set up on them.
• Update your password in any email software.
• If you used your old NetID password to log in to your current computer, log out and log back in with your new password.