Changing your IT Account password applies to everything you log into using your NetID, including SPIRE, email, Google Workspace, Library, Human Resources, and other campus services. 

Note: If you are using Microsoft Outlook and calendaring and have your email set up on your tablet or mobile devices, power off your devices (recommended). 

1. Log in to SPIRE with your current NetID and password 
   If you don't know either your NetID or password, click Password & NetID Help below the login buttons on the SPIRE login page.
2. Click on the Profile Tile > IT Accounts & Certifications > My IT Accounts. 
3. Click on the account name for the account would like to update, then click Change Password in the upper right.
4. Follow the instructions on the page to set your new password. 
   See our tips below for help choosing and remembering a strong password. 
5. Click Change IT Password at the bottom of the page to save your changes.
   This changes your password for email, Google Workspace, Library, Human Resources, and other campus services. 

• To connect to the eduroam wireless network, you will be prompted to enter your new password and may need to run the JoinNow setup wizard again. 
• Note: If your Outlook and workstation login password has been reset, you will see a message that your AD/Exchange account password has also been changed. 

Changing your IT Account password applies to everything you log into using your NetID, including SPIRE, email, Google Workspace at UMass Amherst, Library, Human Resources, and other campus services. 

Note: If you are using Microsoft Outlook and calendaring and have your email set up on your tablet or mobile devices, power off your devices (recommended). 

If you don’t know your password: 

1. On the SPIRE login page, under the login buttons, click Password & NetID Help.
   If you see an error message about being unauthorized to view the page, open the SPIRE login page in a private or incognito window and click the link from there.
2. On the Password & NetID Help page, enter identifying information – e.g. your NetID, your SPIRE ID, or your university email address.
   Click Submit Identification.
3. Enter any additional information required to confirm your identity, and click Confirm Identification.
4. Under Password Delivery, choose an email address and click Send Activation Code, or click Display Reminder to view your password reminder.
5. Check your email for the activation code.

New Students

If you are a new student who has not yet logged into SPIRE, your NetID and a temporary password will be emailed to you. On the SPIRE Login page, under the login buttons, click Password & NetID Help. 

Current Students, Faculty, and Staff

Get in touch with the IT Service Desk in-person, phone, chat, or visit the Learning Commons Technical Support Desk (Lower level of W.E.B. Du Bois Library).
Don't forget your UCard! 

To manage your multifactor authentication methods, go to mysignins.microsoft.com/security-info. 

Multifactor authentication systems at UMass Amherst can be configured to use mobile app notifications via the Microsoft Authenticator app, or physical security tokens and code generators.

More information & Microsoft Authenticator setup instructions 

Longer and more complex passwords are more effective – but there are several ways to make a strong password easy to remember. See the full article for more. 

• Create memorable passphrases. Refer to the following for an example: xkcd.com/936/?correct=horse&battery=staple 
• Use themes and rules to make passwords – e.g., base them on favorite songs and movies. 
• Use a reputable password manager app to generate a password for you. 

Set a Password Reminder in SPIRE

In SPIRE, click the Profile tile. Expand IT Accounts & Certifications on the left. Click Change My Password and look for the Password Reminder section. 

Your IT Account gives you access to many UMass Amherst campus services, including most IT-supported technology services (email, SPIRE, Canvas, and more).

Your NetID serves as your username for your IT account.

Some services may require you to use your NetID email address - [NetID]@umass.edu - to log in. This may be different from your primary university email address.