1. Pick up the handset.
2. Tap the answer icon .

You can another incoming call even when you are in an active call.

1. Tap the answer icon on the touch screen.
2. The active call is placed on hold and the incoming call becomes active.

Tap the end icon

1. During a call, press the pause icon or tap more options icon > Put call on hold.
2. To resume the call, do one of the following:
   1. If only one call is placed on hold, press the pause icon again or tap Resume.
   2. If multiple calls are placed on hold, tap the play icon on the right side of the desired held call.

1. Pick up the handset
2. Tap the make a call icon  on the Calls screen and then tap the dial pad icon  .
3. Enter the contact number.
4. Tap the call icon

1. During a call, press the make another call icon or tap the more options icon > Transfer > Transfer now. The call will be placed on hold.
2. Enter the contact information to search and then select the desired contact.
3. The call is then immediately connected to the number which you are transferring to and you can hang up.

1. During a call, press the make another call icon or tap the more options icon > Transfer > Consult first.
2. After the party answers the call, tap the transfer icon beside the contact. It will prompt you whether to transfer the call or not.
3. Enter the contact information to search and then select the desired contact.
4. Tap OK to complete the transfer.
5. After the transferred party answers the call, the call is transferred and you can hang up.

To mute the microphone during an active call so that the other party cannot hear you.

1. During a call, press the mute key on the phone or tap the microphone icon on the touch screen. The mute key glows red when muted.
2. To unmute audio, press the mute key on the phone or tap the no microphone icon on the touch screen. The mute key glows green when unmuted.

You can mark contacts as favorites to dial them more easily in the future.

1. From the Calls screen, tap RECENT.
2. Tap the desired contact.
3. Tap the star icon for the contact to appear in the FAVORITES list.

Additional operating procedures can be found in the complete Yealink MP56 Team Edition User Guide

IMPORTANT NOTE: not all functionality detailed in the complete user guide will be applicable to a Common Area Phone or available or at UMass Amherst. Please consult with your Department’s IT support provider before changing any device settings.

If you have questions or are experiencing issues with your Common Area Phone, please consult with your Department’s IT support provider, or contact the IT Service Desk at it@umass.edu or 413-545-9400.